Privacy Policy
Victory Travel Pte Ltd ("Victory Travel", "we", "us", "our") is committed to protecting the privacy and personal data of our clients, website visitors and business partners. This Privacy Policy sets out how we collect, use, disclose and protect personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Data Controller
- Company: Victory Travel Pte Ltd · UEN: 199501042K
- Address: 181 Kitchener Road, Singapore 208533
- Email: victorytravel@singnet.com.sg · Tel: +65 8026 5794
2. Personal Data We Collect
- Identity Data: Full name, date of birth, nationality, gender, NRIC/FIN/passport number
- Contact Data: Email address, phone number, residential or business address
- Travel Data: Travel itineraries, flight preferences, hotel preferences, frequent flyer numbers, visa information
- Financial Data: Bank account details, credit/debit card details (processed securely), billing address
- Employment Data: Employer name, employment pass type, certification of employment
- Technical Data: IP address, browser type, operating system, pages visited
- Communications Data: Records of correspondence via email, WhatsApp, phone or in person
3. How We Collect Personal Data
- Directly from you — via enquiry forms, email, WhatsApp, phone calls or in-person visits
- Through our website — via contact forms or booking requests
- From third parties — airlines, hotels, visa processing centres where you have authorised us to act on your behalf
- From publicly available sources — business directories for B2B engagement
4. Purposes of Data Collection & Use
- Processing and fulfilling travel bookings, ticketing and reservations
- Processing visa applications and liaising with embassies and visa centres on your behalf
- Communicating with you regarding bookings, enquiries or complaints
- Processing payments and issuing invoices and receipts
- Compliance with IATA, STB and MAS requirements
- Marketing communications — only with your prior consent and subject to your right to opt out
- Fraud prevention, security and audit purposes
5. Legal Basis for Processing
- Contractual necessity: To perform travel services you have engaged us for
- Legal obligation: IATA, STB, MAS anti-money laundering rules and applicable Singapore laws
- Legitimate interests: Fraud prevention, IT security, business analytics
- Consent: For marketing communications and optional data collection
6. Disclosure of Personal Data
We may disclose your personal data to the following third parties:
- Airlines and carriers — for flight bookings and ticketing
- Hotels and accommodation providers — for hotel reservations
- Embassies and consulates — for visa applications
- Visa processing centres — VFS Global, AVAC and authorised centres
- GDS and technology platforms — Amadeus, Sabre, Travelport or TP Connects
- Government authorities — STB, ICA, IRAS, PDPC where required by law
- Professional advisors — lawyers, auditors under strict confidentiality obligations
7. Cross-Border Data Transfers
Your personal data may be transferred outside Singapore to fulfil travel bookings. We ensure recipients provide a comparable standard of data protection in accordance with PDPA Section 26.
8. Data Retention
- Booking and ticketing records: 7 years (IRAS tax requirements)
- Visa application documents: 3 years after the visa application is processed
- Financial and payment records: 7 years (Singapore Companies Act)
- Marketing consent records: Until consent is withdrawn
- Website visitor data: 12 months
9. Your Rights Under the PDPA
- Right of Access (Section 21): Request access to your personal data held by us
- Right of Correction (Section 22): Request correction of inaccurate or incomplete data
- Right to Withdraw Consent: Withdraw consent for marketing at any time
- Right to Lodge a Complaint: Contact PDPC at www.pdpc.gov.sg
To exercise any of these rights, contact us at victorytravel@singnet.com.sg. We will respond within 30 days.
10. Data Security
- SSL encryption for data transmitted via our website
- Restricted access to personal data on a need-to-know basis
- Regular staff training on data protection obligations
- Secure storage of physical documents containing personal data
11. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyse traffic. You may disable cookies through your browser settings. We do not use cookies to collect personally identifiable information without consent.
12. Do Not Call (DNC) Registry
Victory Travel Pte Ltd complies with the Do Not Call provisions under the PDPA. We will not send unsolicited marketing messages to Singapore telephone numbers on the DNC Registry without your prior consent.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website. Continued use of our services after such changes constitutes acceptance of the revised Policy.
14. Contact Our Data Protection Officer
- Victory Travel Pte Ltd — Data Protection Officer
- 181 Kitchener Road, Singapore 208533
- victorytravel@singnet.com.sg · +65 8026 5794
Terms & Conditions
These Terms and Conditions ("Terms") govern the relationship between Victory Travel Pte Ltd ("Victory Travel", "we", "us") and any client ("you", "Client") who engages our travel, visa or technology services. By making a booking, submitting an enquiry, or engaging our services, you agree to be bound by these Terms in full.
1. Definitions
- "Services" means all travel management, ticketing, visa processing, hotel booking, ground transport, MICE, SaaS platform, API integration, B2B portal and related services.
- "Booking" means any reservation made by Victory Travel on your behalf.
- "Supplier" means any third-party provider including airlines, hotels, transport companies, embassies and visa centres.
- "Force Majeure Event" means any event beyond reasonable control including natural disasters, pandemics, war, terrorism, government actions or airline insolvency.
2. Agency Relationship
Victory Travel acts as an agent on your behalf in arranging travel services provided by third-party Suppliers. We are not the principal provider of flights, hotels, transport or visa decisions.
3. Bookings & Confirmation
- A booking is confirmed only upon receipt of full payment (or agreed deposit) and written confirmation by Victory Travel
- You are responsible for ensuring all passenger details match travel documents exactly
- Prices quoted are valid at time of quotation only and subject to change until payment is received
- All prices are in Singapore Dollars (SGD) unless otherwise stated
4. Payment Terms
- Full payment is required at time of booking unless a deposit arrangement is agreed in writing
- Accepted methods: cash, bank transfer, credit card and PayNow
- All bank charges, currency conversion and transaction fees are the Client's responsibility
- Victory Travel reserves the right to cancel unconfirmed bookings if payment is not received by the agreed deadline
5. Cancellations & Amendments by Client
- All cancellation and amendment requests must be submitted in writing to victorytravel@singnet.com.sg
- Cancellation fees are determined by Supplier fare rules and may be up to 100% of the booking value
- Victory Travel's service fee is non-refundable in all cancellation and amendment scenarios
- Refunds from Suppliers (where applicable) may take 4–12 weeks to process
6. Travel Insurance
7. Client Responsibilities
- Ensuring all travel documents (passports, visas) are valid for the entire trip
- Passports must be valid for at least 6 months beyond the return date for most destinations
- Checking all booking confirmations immediately upon receipt and reporting discrepancies within 24 hours
- Arriving at airports and departure points at required times
- Complying with all health, customs, immigration and entry requirements of countries visited
8. Limitation of Liability
- Victory Travel's total liability shall not exceed the total service fees paid for the specific booking giving rise to the claim
- Not liable for indirect, consequential, special or incidental damages including loss of profit or enjoyment
- Not liable for losses arising from Force Majeure Events including pandemics, disasters or airline insolvency
- Not liable for the quality, safety or performance of any Supplier's services
- Not liable for visa rejections — application fees and service fees are non-refundable regardless of outcome
- Not liable for losses arising from the Client's failure to hold valid travel documents
9. Visa Application Services
- Victory Travel does not guarantee the approval of any visa — decisions are made solely by the relevant embassy or immigration authority
- All visa fees (embassy/consulate fees, VFS/AVAC fees) and Victory Travel service fees are non-refundable regardless of visa approval or rejection
- The Client is responsible for providing all required documents accurately and in a timely manner
- Processing times stated are estimates — Victory Travel accepts no liability for delays in processing
- The Client must attend biometric appointments as scheduled — missed appointments may incur additional fees
- We recommend applying at least 6–8 weeks before travel for complex visas (Schengen, USA, Australia)
10. Corporate Travel Management
- Corporate clients must execute a separate Corporate Travel Agreement
- Corporate accounts are subject to a credit limit as agreed in writing
- Victory Travel reserves the right to suspend services if invoices are not settled within agreed terms
11. B2B Portal & Technology Services
- Access to Victory Travel's B2B portal, SaaS platform or API services is subject to a separate B2B Service Agreement
- Victory Travel reserves the right to suspend or terminate B2B access for breach of terms or non-payment
- B2B partners may not resell or sublicense Victory Travel's technology without prior written consent
12. Intellectual Property
All content on our website including text, logos, graphics and software is the property of Victory Travel Pte Ltd and protected under Singapore copyright law. You may not reproduce or republish any content without prior written consent.
13. Indemnity
You agree to indemnify and hold harmless Victory Travel Pte Ltd, its directors, officers and employees from any claims, losses, costs and expenses arising from your breach of these Terms, provision of inaccurate information, or violation of any applicable law.
14. Force Majeure
Victory Travel shall not be liable for any failure resulting from a Force Majeure Event. We will use reasonable efforts to minimise impact on affected Clients and facilitate alternative arrangements where possible.
15. Complaints & Dispute Resolution
- All complaints must be submitted in writing within 14 days of the issue arising
- We acknowledge complaints within 3 business days and aim to resolve within 21 business days
- Unresolved disputes may be referred to STB, Singapore Mediation Centre (SMC) or CASE
16. Anti-Money Laundering & Compliance
Victory Travel complies with the Corruption, Drug Trafficking and Other Serious Crimes (Confiscation of Benefits) Act (CDSA) and all applicable AML/CTF regulations in Singapore.
17. Governing Law & Jurisdiction
18. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms, together with any booking confirmation or corporate travel agreement, constitute the entire agreement between Victory Travel and the Client.
20. Amendments to Terms
Victory Travel reserves the right to amend these Terms at any time. Updated Terms will be posted on our website. Continued use of our services after posting constitutes acceptance.
21. Contact Us
- Victory Travel Pte Ltd · UEN: 199501042K · STB-00959
- 181 Kitchener Road, Singapore 208533
- victorytravel@singnet.com.sg · +65 8026 5794
- www.victory-travel.com